Exchange & Refund Policy
We want you to love your purchase, but if you’re not completely satisfied, we're here to help. Please review our refund and return policy below.
Returns:
- You can return items within 2 days of receiving your order.
- To be eligible for a return, items must be in new, unused condition with all original tags and packaging.
How to Return an Item:
- Contact us at kelebekcustomerservice@gmail.com or to start the return process.
- Once we confirm your return, we’ll provide instructions for sending the item back to us.
Refunds:
- Once we receive your returned item, we’ll inspect it and process your refund within 2 days.
- Refunds will be issued to the original payment method.
- Please note, shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., damaged or incorrect item).
Exchanges:
- If you wish to exchange an item, you may return the original item and place a new order.
- If your exchange request is within 2days and the item is in stock, we'll process the exchange for you.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us immediately at kelebekcustomerservice@gmail.com .
- We will cover return shipping and send you a replacement or process a full refund.
Final Sale Items:
- Items marked as "Final Sale" cannot be returned or refunded.
Questions or Concerns: If you have any questions about our refund or return policy, feel free to contact us at kelebekcustomerservice@gmail.com.